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Palm Desktop Hangs
/ Will Not Start Under Windows Vista
What to do when the Palm
Desktop application won't run under Windows Vista.
You are running Windows Vista and find that you cannot start the
Palm Desktop application. The splash screen loads...
... and it just hangs there in the center of your display until
you use Task Manager to end the Palm.exe process or until you
reboot the computer.
Perhaps it used to work; perhaps it never did.
Most likely, someone has configured your computer to disable
Vista's
User Account Control (aka "UAC") functionality. UAC is
perhaps Vista's most important security improvement over
previous Windows versions, but also one of the most annoying,
responsible for innumerable pop-up boxes asking your permission
to allow this or that application to run. So annoying, in
fact, that it is probably one of the first "features" that new
Vista users decide they can do without and simply disable it.
Unfortunately...
Unfortunately, the current release (v4.2 at the time of this
writing) of Palm Desktop simply will
not run unless UAC is turned on. Let me qualify that
statement: If UAC was enabled at the time that the Palm Desktop
application was installed and then later disabled, it has been
shown that the Desktop application will no longer load but
rather hang on the splash screen as shown above. Since I
have not tried it, I cannot say with certainty what happens if
UAC was already disabled when the Desktop application was
installed; I have noticed some quirkiness in this respect with
other apps.
At any rate...
... the fix is simple:
Start -> Control Panel -> Security -> Security Center -> User
Account Control -> Enable -> Reboot.
Of course, you're going to have to learn to live with those
pesky pop-ups again.
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