Tips & Tricks

Carmine Castiglia

InfosystemsPro LLC

Random Thoughts on Information Systems & Technology for Plant, Office, and Home

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Aack!! "MDataErr ( 1202 ) : Account not properly configured"
Does this error pop up on your TreoTM Smartphone when checking email?

Aack!

What a great expression. It turns up every now and then in the "Cathy" comic strip and never fails to get my attention. So, when I tried to access my email using my Palm Treo 700p this morning and a box popped up that said "MDataErr(1202): Account not properly configured", the very first thing that came into my head was Aack!! Now what??

I tapped the "OK" button and things were not - as you probably already know - okay.

Hmmm... It worked when I awoke this morning (I know, it's weird, but the first thing I do each morning is put on my glasses and the second is check my email). The phone then sat on the charger for an hour until I hotsynced just before leaving for work. Ten minutes later I am in the car and I get this error message when I attempted an email run (do you think I obsess over email?). Tried it a few more times and got the same error repeatedly when accessing the Treo's email application.

Upon arrival at work I did what any self-respecting geek would have done:

Get coffee
Research problem

I checked out Palm's knowledge base, searching for "mdataerr" and "mdataerr(1202)" without success. I tried again with just "1202" and get a hit on a list of Exchange ActiveSync error codes and meanings in VersaMail, but the listing for 1202 was nonsensical in this context. I moved on, googling the same terms, and received results that were only slightly more meaningful with talk of invalid saved preferences and/or missing VersaMail files. This was not looking good; I was beginning to think in terms of hard reset with data loss and wondering whether the hotsync I did earlier in the morning was also corrupt.

I was just settling into the this-is-going-to-have-to-wait-until-I-get-home-tonight mode when it occurred to me that a soft reset wouldn't hurt and might actually help. And, do you know what?

It did.

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